SACSCOC, UNCG’s accrediting body, states in its Academic and Student Support Services Principle 12.4 (Student complaints):
“The institution (a.) publishes appropriate and clear procedures for addressing written student complaints, (b.) demonstrates that it follows the procedures when resolving them, and (c.) maintains a record of student complaints that can be accessed upon request by SACSCOC.”
Since the recording of student complaints is done at the unit and department level, the Office of Assessment, Accreditation, and Academic Program Planning collects summary logs of these complaints on a annual basis. The logs contain the basic information about the complaint, and a summary of its resolution. Documentation of the resolution is retained in any office contacted about the complaint. By having available the logs and supporting evidence, UNCG is able to provide proof to the visiting accrediting team or University Counsel that we follow university procedures when addressing the complaints.
On this page you will find resources to guide you in collecting the needed information, provide a timeline, and answer questions.
The video below provides training regarding the use of student complaint logs.